Return Policy
Returns
Frank‘s Sport Shop, Inc. strives to provide not only the best customer service but the best product line for our valued customers. As a Frank‘s valued customer, your satisfaction is guaranteed. We understand online shopping is not like walking into our shop. For that reason, we offer a no-hassle 30-Day returns window. If for any reason you are dissatisfied with the item we‘ve sent you, simply return the item in new and unused condition with all tags attached (if any). We will refund the full purchase price, excluding shipping and handling, a 20% restocking fee will apply if the Return Authorization number and the reason for the return is not included. When returning your item a Return Authorization is necessary. Please call our customer service department in order to get your Return Authorization Number.
Please allow 10 business days after receipt in our warehouse for your return and refund to be processed.
Bat Return Policy
Once the packaging is removed from your new bat, our return policy is voided. Returns and exchanges for opened bats are the responsibility of the manufacturer. Please refer to our bat warranty page for additional information.
Exchanges
Similar to our return policy, we honor exchanges for 30 days. When exchanging your item please write us a note with reason for exchange and include it with a copy of the packing slip and the item in new and unused condition. Please call our customer service department in order to get your Exchange Authorization Number.
Exclusions
Custom orders, such as a custom-embroidered jersey, may not be returned or exchanged except for reasons of defect.
Packaging
Please pack the item you are returning carefully and return via USPS, UPS or FedEx to the address below. You will be responsible for all shipping charges. Along with the merchandise, make sure to include the following required information (we cannot guarantee a refund/exchange if all fields are not properly filled out).
- Name
- Address
- Telephone
- Email
- Date of purchase
- Date merchandise was received
- Reason for exchange or return
- Authorization code
- Date authorization code was issued
FranksSportShop.com
Return Authorization Number: _________
430 E. Tremont Ave.
Bronx, NY 10457
Special Note on Shipping and Handling
We do not credit shipping and handling charges for items returned or exchanged unless you received the wrong or a defective item.